Returned Goods Policy

1. All auxiliary engine parts sold by Phoenix Casting & Machining, Inc. are subject to the following Returned Goods Policy. 

2. A return authorization number MUST be obtained before any item can be returned to Phoenix Casting & Machining, Inc.  To obtain this number, please contact your Customer Service  Representative at:  (402)751-2135.

3. Phoenix Casting & Machining, Inc. has a minimum restocking charge of $15.00 on all items returned  for credit.  This restocking charge does not apply to any items being returned due to defects, however a return authorization is required before returning any item. Freight must be prepaid.

4. Normally stocked items returned for exchange will be subject to the minimum restocking charge of $15.00.

5. Non-stocked items returned for exchange will be subject to a 20 % restocking charge.

6. Normally stocked items returned without an exchange will be subject to a 30% restocking charge.  Non-stocked items returned without an exchange, will be subject to a 50% restocking charge.

7. Custom items returned will be charged at least a 70% restocking fee.

NOTE:  Your Return Authorization number must appear on the exterior of the shipping carton or that piece will be refused.

Phoenix Casting & Machining, Inc.

906 Juniata Avenue | PO Box 308 | Juniata, NE  68955

Phone (402) 751-2135 or Fax (402) 751-2271

E-mail to info@phxgrp.com